Shipping is free within the United States. Just add items to your cart, and select the free shipping at checkout. If you have questions, don't hesitate to ask!
Shipping to Mexico and Canada has a $10 flat rate charge, please select this option at checkout. Shipping to all countries outside the US, Mexico, and Canada, has a $15 flat rate shipping charge that can be selected at checkout.
Expedited two day shipping within the US is available for a charge of $15, please select this option at checkout.
Your item ships from Los Angeles within 3 days of the time of your purchase. We make every effort to ship to you at the earliest date - if you have questions about expedited shipping on a particular item, don't hesitate to ask! In certain cases, items that are not in stock can be purchased -- we will send an email letting you know your purchase is on backorder, and what the expected wait time is before shipment.
Returns: If you wish to return your items, please send an email to Hi@jillaikoyee.com within 7 days of receiving your order to let us know you'll be shipping your item back. Refunds may only be issued to he credit card or paypal with which the original purchase was made. Return items must be unworn and received in the original condition in which it was received, with tags attached to obtain a refund. All refunds to the original form of payment will have a $6 shipping/ restocking fee deducted from the refund total when processed. Store credit refunds are free. There are no returns on sale items. Garments that have been altered for you cannot be returned.
Exchanges: If you wish to exchange your items, please send an email to Hi@jillaikoyee.com within 7 days of receiving your order to let us know you'll be shipping your item back. Exchange items must be unworn and received in the original condition in which it was received, with tags attached to obtain an exchange. Your new item will ship free of charge, once the original item is received back by us. Any balance difference will result in Store Credit. There are no exchanges on sale items. Garments that have been altered for you cannot be exchanged.
Merchandise purchased from other retailers, must be returned or exchanged to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
Returns and Exchanges should be addressed to:
Jill Aiko Yee
112 W. 9th St, Suite 1119.
Los Angeles, CA 90015
Thank you very much for supporting local, LA made design and production.